Policy
We cannot change any information on an order once it has been shipped. If you made a mistake (incorrect shipping or changing qty), please contact us with your order number and issue on our customer service EliMadeMagic@gmail.com
Shipping
Please allow up to 2-4 weeks for your order to process and ship.You will be notified via email once your order has been shipped. We are not responsible for any lost, stolen, or damaged packages once the package has been shipped.
Route Package Protection
We recommend adding package protection at checkout to ensure your order is covered in case of loss or damage. It's an extra layer of security for your purchase.
You Can file a claim via Route Package Protection here https://claims.route.com
Damages
If your order arrives defective, incorrect, or incomplete please contact our customer service account at EliMadeMagic@gmail.com
Lost Packages
Considering a notable increase in lost packages through shipping providers, we regret to inform you that orders without route package protection enabled will not be eligible for refunds as of 1/1/24
Refunds
All sales are final. No Refunds. In the case that a defective/wrong item is sent, we will gladly replace the item at no additional cost to the customer!
If a package returns to us because the customer put an incorrect address, that customer is responsible for paying the shipping to reship a second time. Please double check your shipping address.
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at EliMadeMagic@gmail.com. Please note that returns will need to be sent to the following address: 2001 S Loomis St, Unit 1F, Chicago IL 60608
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at EliMadeMagic@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at EliMadeMagic@gmail.com
Business Contact & Address
Eli Made Magic LLC
2001 S Loomis St, Unit 1F
Chicago, Illinois 60608
773-524-7504